UMCOR Gets Government Nod to Coordinate Case Management

NEW YORK, Oct. 27, 2005— Eight weeks after one of the worst hurricanes on record displaced more than a million Gulf Coast residents over a 90,000 square mile area, United Methodist Committee on Relief officials said the agency will lead a consortium of providers in a two-year case management grant worth $66 million. UMCOR is the humanitarian relief and development arm of the United Methodist Church and a unit of the church’s global mission organization.

The agreement with the Federal Emergency Management Agency, FEMA, will benefit 300,000 people scattered by the winds throughout the 50 states. Survivors often have a tough time knowing their rights and understanding the daunting application process, officials said. Using a review panel, UMCOR will select up to 12 other agencies with expertise in disaster response to assist these vulnerable citizens to become self-sustaining. FEMA will supervise the implementation of the grant.

In its lead role UMCOR represents a broad-based coalition known as NVOAD—the National Voluntary Organizations Active in Disaster. NVOAD members are secular and faith-based. UMCOR plans to choose consortium members from the NVOAD as well as from other sources.

UMCOR’s specialty in long-term disaster response is case management—the whole spectrum of listening, documenting, connecting survivors with services, assisting them to make individual action plans, and leading all toward self-sufficiency and recovery.

UMCOR’s role will be to coordinate, monitor, and report on the work of 3,000 professional and volunteer case managers in delivery of services to people who were living in Alabama, Louisiana, or Mississippi when Hurricane Katrina displaced them. A core group of paid workers will supervise teams of trained volunteers. All agencies to be considered as partners have proven experience in the case management field. “The program will complement, not duplicate, ongoing government efforts,” said Paul Dirdak, UMCOR director, who said the grant is the largest ever received by UMCOR. “FEMA turned to UMCOR because of our competence in this sector and their confidence that we can provide accountability,” he said.

The diaspora forced by Hurricane Katrina extends to all 50 states and Puerto Rico. Partners in the consortium will have broad geographical reach, established referral networks, and high standards of care. Formal requests for proposals are being released this week, said Mr. Dirdak.

Every network member will have access to case files through a unified reporting system. For survivors that’s good news. They will avoid the emotional turmoil of multiple intake interviews and be able to receive assistance quickly. Consortium members will easily be able to identify unmet needs and duplication of services. At the same time, clients will be assured of confidentiality, a primary component of empowerment.

“Case management is a concrete way to assure that disaster survivors who require long term assistance will achieve self-sufficiency, strong families, and cohesive communities,” said Mr. Dirdak.

The usually unsung case manager has the potential to spell the difference between a chaotic response full of duplications—or worse, full of gaps—and fair, equitable treatment of survivors as they resume normal life, he said.

UMCOR has perfected the application of case management over many disasters, small and large, urban and rural, he said. The agency will follow best practices, honed over more than a dozen years, in areas of bidding, evaluation, monitoring, and financial reporting. UMCOR will manage and report on program expenditures for the project.

To accelerate pace of outreach, the consortium will allocate small grants to grass roots organizations aiding the evacuees. Gifts from United Methodists and other private donors will help fund these grants so that communities will have capacity to continue case management beyond the two years envisioned by the proposal. “Communities will be better prepared in the future,” said Mr. Dirdak. Consortium members will hire locally, to strengthen communities’ ability to address future disasters.

UMCOR is also providing private disaster recovery resources to its own voluntary networks in the Gulf Coast disaster zone.

Resources

• The UMCOR Hotline: Weekly Updates.

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